Privacy Policy

1. Who We Are

Think3D Limited ("we", "us", "our") is a UK-based company specialising in school supplies and customised products. We are the data controller for the personal information we collect through this website. You can contact us at hello@think3d.ltd.

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and school/organisation name when you submit a contact form, quote request, or custom product enquiry
• Order details including items, delivery address, and payment information
• School logos or images you upload for product customisation
• Technical data such as browser type, IP address, and pages visited (collected automatically)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Respond to enquiries and provide customer support
• Send order confirmations and delivery updates
• Produce customised products as requested
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the UK General Data Protection Regulation (UK GDPR) on the following bases:

• Contract: To fulfil orders and provide services you have requested
• Legitimate interest: To improve our services and respond to enquiries
• Legal obligation: To comply with tax, accounting, and other legal requirements
• Consent: Where you have opted in to receive marketing communications

5. Data Sharing

We do not sell your personal information. We may share data with trusted third parties who help us operate our business, including delivery partners, payment processors, and email service providers. All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for 6 years for tax and accounting purposes. Contact form submissions are retained for up to 2 years.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@think3d.ltd.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. We use Cloudflare Turnstile for spam protection, which may set cookies as part of its verification process.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data is transmitted over encrypted connections (HTTPS).

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.